FAQ
For bookings made on or after April 6, 2020, please consider the risk of coronavirus (COVID-19). If you do not book a flexible rate you will not be entitled to a refund or stay credit. Your cancellation request will be handled by the property based on your selected policy. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until the cancellation window expires.
The Robey has a partnership with Bucktown Athletic Club, located directly next door. Guest access to Bucktown Athletic Club is covered under the nightly Facilities Fee. Please visit the Front Desk to retrieve a gym pass. Guests are welcome to participate in BAC’s diverse fitness classes including yoga, pilates, and group training. We encourage pre-arrival enrollment in classes to secure your spot.
The Robey is not pet friendly but per The Americans with Disabilities Act (ADA) we welcome service dogs. To be protected by the law, your dog must meet the ADA’s definition of service animal, which is a dog that has been individually trained to do work or perform tasks directly related to your disability.
Check-in age is 21 years and older.
We have a limited number of cribs and pack ‘n plays available upon request. Additionally, some Urban King rooms feature a full-sized pull out couch, which is also available upon request. Please contact the Front Desk for availability.
Guest rooms have mini bars, which are more like a cooler. If you need to refrigerate medications or breast milk, please visit the Front Desk and they will be happy to store items for you. Our guest rooms do not have microwaves.
The carrying of weapons on these premises is strictly prohibited. Violators may be subject to arrest for trespassing under applicable laws.
At The Robey, weddings hold a special place in our hearts! Although our boutique size prevents us from offering courtesy blocks, we happily accommodate wedding groups. Explore our terms: Weekend groups entail a minimum two-night stay with an 80% room utilization commitment. Our block size is a maximum of 20 rooms per night, subject to availability. For wedding block proposals, reach out to our Sales team at sales@therobey.com
Guests receive a myriad of valuable benefits from the Destination Fee including:
- Full access to Bucktown Athletic Club
- Keurig in-room with both regular and decaf, tea available upon request
- (2) Fiji waters, (2) Goose Island beers, & (2) sodas—all replenished daily
- Discounts to local participating shops exclusive only to guests of The Robey—such as Arc’teryx, Diptyque, & Jeni’s Ice Cream. Full list provided at check-in
- Seasonal use of house bikes, locks and helmets; provided by Tokyobike
- Daily Enhanced High Speed Internet Access
The nightly Destination Fee is $24.65 inclusive of tax.
Valet parking is available for hotel guests for $49 per night on a limited first come first serve basis. Hourly parking is not available. We highly recommend guests utilize public transportation or Uber/Lyft if possible. Guests are welcome to utilize metered street parking or Spot Hero at their own risk.